Privacy Policy

1. Introduction

Trinovik Labs (“we,” “us,” or “our”) is committed to protecting your privacy and personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (“PDPA”). This policy describes how we collect, use, disclose, and protect your personal data when you interact with our website and services.

 

2. Personal Data We Collect

We may collect the following types of personal data when you engage with us or use our website:

• Contact Information: Name, email, phone number, company name, job title
• Technical Data: IP address, browser type, device type, site usage data
• Optional Business Info: Marketing preferences, monthly ad spend, campaign goals (when voluntarily provided)

 

3. How We Use Your Personal Data

We use your personal data for purposes that include:

• Delivering requested services such as audits or consultations
• Responding to inquiries and providing support
• Sending marketing updates, newsletters, and offers (you may opt out anytime)
• Improving our website, services, and customer experience
• Complying with legal or regulatory obligations

 

4. Sharing Your Personal Data

We may share your data with:

• Third-party service providers (e.g. hosting, email marketing, analytics platforms) who assist us and are obligated to follow our confidentiality standards
• Legal or investigative authorities if required by law
• Business transfer parties (e.g., in the event of acquisition or sale)

We will never sell your personal data to third parties for their own marketing purposes.

 

5. Data Security

We implement technical and organizational controls to protect your personal data from unauthorized access, alteration, or destruction. However, no online system is 100% secure; we strive to continuously improve our data security measures.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfill the stated purposes or as required by law.

 

7. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent for us to use your data for marketing or communication at any time

To make a request, please contact us at office@trinoviklabs.com.

 

8. Cookies and Tracking

We use cookies and similar technologies to improve site functionality and performance. You can configure your browser to disable cookies, though it may affect your experience on our site.

 

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will be available on our website with an updated revision date.

 

10. Contact Us

For any questions or concerns about this Privacy Policy or your personal data rights, please reach out to:

Email: office@trinoviklabs.com
Address: Trinovik Labs Sdn Bhd, E-30-6, Menara SuezCap, KL Gateway, 59200 Kuala Lumpur